Refund Policy
Refund policy
1. Scope of Application
1.1 Products Covered
This Refund & Return Policy (the “Policy”) applies to all vitalworlds Products purchased directly through vitalworlds.com. Products purchased through third-party retailers, resellers, or unauthorised distribution channels are not covered by this Policy and must be returned in accordance with the applicable third-party’s own return policy. By placing an order with vitalworlds, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.
1.2 Purchase Types
This Policy applies equally to both:
One-Time Purchases (OTP): Single purchases with no recurring billing obligation.
Subscription Purchases: Recurring shipments managed through the Customer’s self-service subscription portal (powered by Skio). The 90-Day Money-Back Guarantee under Section 2 applies only to the first order of a subscription.
This Policy has been drafted in compliance with applicable consumer protection laws in the United States (including the Federal Trade Commission Act, the Magnuson-Moss Warranty Act, and applicable state consumer protection statutes) and the European Union (including Directive 2011/83/EU on Consumer Rights, as transposed into the national legislation of EU Member States).
2. 90-Day Money-Back Guarantee
2.1 Overview
vitalworlds offers a 90-Day Money-Back Guarantee to allow Customers sufficient time to experience the three-phase wellness journey that our Products are designed to support:
Month 1 – Remove the Blockages
Focus on clearing what’s suppressing your natural desire.
Month 2 – Reset & Rebalance
Your system starts recalibrating.
Month 3 – Naturally Rebuild Desire
Your body begins restoring vitality and well-being.
2.2 Eligibility Conditions
To be eligible:
- First Order Only
- Within 90 days from delivery
- Purchased via vitalworlds.com
- Customer must contact support@vitalworlds.com
2.3 Refund Process
- Verified → full refund issued
- Processing time: 5–10 business days
- Shipping costs: non-refundable (unless defective/damaged product)
2.4 No Return Required
No return needed due to consumable nature.
2.5 Exclusions
- Repeat orders
- Requests after 90 days
- Third-party purchases
- Fraud/abuse cases
3. Subscription Management
3.1 Cancellation
Subscriptions can be cancelled anytime via the portal at vitalworlds.com
3.2 Cancellation ≠ Refund
Stopping subscription only stops future charges.
4. One-Time Purchases
Same 90-day guarantee applies only to first order
Unshipped orders → full refund available.
5. Shipping Issues
5.1 Delivery Time
Up to 16 days considered normal
5.2 Delays
After 16 days:
- Full refund OR
- Free reshipment
5.3 Damaged Products
Refund or replacement available.
6. Outside 90-Day Window
No refunds unless exceptional case.
7. EU/EEA Rights
7.1 14-Day Withdrawal
EU customers can withdraw within 14 days
7.2 Contact
Must notify via support@vitalworlds.com
7.3 Difference
- 14-day law → all orders
- 90-day guarantee → first order only
7.4 Return Costs
Customer pays return shipping unless defective
7.5 Legal Warranty
EU consumers retain statutory rights.
8. United States Rights
Complies with FTC + state laws
Includes subscription cancellation rights.
9. Chargebacks
Contact support first → avoids delays
Company may dispute fraudulent chargebacks.
10. Contact
Email: support@vitalworlds.com
Website: vitalworlds.com
Response time: 1–2 business days
11. Policy Updates
Policy may be updated anytime
Continued use = acceptance.
12. Governing Law
US → State law applies
EU → local consumer protections remain valid
ODR platform: https://ec.europa.eu/consumers/odr